Returns & Refunds Policy

Returns & Refunds Policy

At Novalvia, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

• You can request a return within 14 days of receiving your order
• The item must be unused, in original packaging, and in the same condition you received it
• Digital products are non-refundable once downloaded or accessed

2. How to Request a Return

• Email us at support@novalvia.com with your order number and reason for return
• We will provide return instructions within 48 hours
• Return shipping costs are your responsibility unless the product is defective

3. Refunds

• Once your return is received and inspected, we will notify you by email
• If approved, your refund will be processed within 5–7 business days
• Refunds are issued to the original payment method only

4. Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including shipping costs.

5. Non-Returnable Items

• Downloadable digital products
• Gift cards
• Items marked as final sale

6. Contact

If you have any questions about our return and refund policy, please contact our support team at support@novalvia.com.